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UPCOMING EVENTS & LATEST ARTICLES
Strativity in the News:
CRM Upgrades: Promises and Pitfalls
Strativity Launches Economics of Customer Experience™ Innovative Analysis Helps Companies Build the Financial Case for Customer Experience
Upcoming Events:
NACCM
November 16-19, 2008
Anaheim, CA
M.planet 2009
January 26-28, 2008
Miami, FL
CEM Articles:
Customer Experience in Challenging Economic Times: Part One
Gaining from Customer Satisfaction -CNBC
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T1: Customer Experience: Deliver Amazing Customer Experiences Every Interaction
T2: Embracing Empowerment: Inspire Your Employees to Deliver Superior Results
T3. Excellence in Every Action: Making Excellence a Personal Commitment
T4: From Brand Promise to Experience Delivery
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T6: From Customer’s Voice to Actions: Driving Change Through Customer Feedback
T7: High Performance Organizations: Creating and Managing Superior Performances
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T9: From Service to Total Experience: Customer Experience for Customer Service Professionals
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